It is not a cop-out taking on business process outsourcing, if anything it means you is passionate enough about your business to take the necessary steps to grow. BPO offers assistance for various business tasks from payroll administration to human resources, product development even contact centre outsourcing to assist with customer service.
Business Process Outsourcing
There is no doubt about it, BPO (business process outsourcing) has been the saving grace for many businesses. Finding the right service provider could be tricky. It is important to keep in mind that outsourcing agencies are large entities that deal with numerous clients. The following questions will help you single out the right service provider for you.
How will Day to day communication work?
When considering a service provider make your expectations clear, determine who your contact person will be, enquire about a communication schedule, and when meetings will be held to discuss project progress. This is important as it sets the tone for how efficient the outsourcing agency is. When it comes to communication the last thing you as a business owner can afford is for something to fall through the cracks because it was lost in translation!
Fees and project tweaks
Before starting a project or assigning a business task enquire as to the fees associated with “tweaking” that is to say making small or big changes once the project labour has been agreed upon. Often BPO’s may allow minor changes; larger ones on the other hand may affect the agreed fee. Any BPO worth its salt will make provision for minor alterations.
Quality assurance tools
Enquire as to the type of quality assurance tools that your BPO agency will be using. For instance call centres use voice automated systems, call forwarding technology, the latest analytical software and call centre agents for those one on one calls.
Businesses are often under the impression that an entire project or task needs to be outsourced; a good outsourcing agency will inform you of all the options available. That is which tasks can be outsourced, what part of a project can be dealt with in house, and what type of tasks to outsource to help your business be more efficient.
Before deciding weigh your pros and cons, remember BPO needs to suite your business needs not the other way around.