More and more big businesses and international businesses are realising the value of outsourcing their call centre functions to South Africa. This is a result of many benefits that they have come to enjoy as a result of working with South African call centres such as the well-developed infrastructure, the level of English proficiency and many other reasons. In this article, we focus on why South Africa is a choice call centre outsourcing destination.
The South African corporate culture is very similar to the culture in countries such as the UK. This results in more companies being comfortable outsourcing their call centre function to South African call centres. South African call centre agents have a more agreeable and neutral accent that can be easily understood by most of the UK and European markets.
Quality of Call Centre Agents
What sets South African Call centres apart from the rest the most is the quality of our call centre agents. Not only do have a great cultural affinity with many international companies, but we also have a large pool of agents who speak European languages. CEO of Business Process Enabling, Gareth Pritchard recons South Africa is 15% more expensive than India, but more companies are learning that cheaper is not always better. Customer satisfaction and experience is more important.
According to the Money Web, 14 000 jobs have been created by the call centre industry since 2010, with an expected growth of 30 000 new jobs by 2016. Much growth is anticipated in the next coming year, and a much needed boost to the economy. For this to happen, we need to rev up our supply to meet the demand.