We often get asked the question: what is outsourcing? In short, and according to the dictionary, outsourcing is defined as the following:
To obtain goods or a service from an outside or foreign supplier, especially in place of an internal source.
In other words – instead of delivering certain goods or services yourself, you get another company to do it for you. This can be done for a couple of reasons:
Cost – businesses often outsource to save costs. This is usually done by working with suppliers from other countries where labour and commodities are more cost effective.
Streamlining – Many businesses would rather outsource tedious tasks, than get their own employees to complete them. This streamlines processes within the business and allows employees to focus on tasks that grow the business and bring in new leads.
Training – Services like customer care often require extensive training before employees can handle the queries of customers. Again, training can be time consuming and outsourcing your customer care removes the need for your company to offer employee training.
Reporting – When outsourcing a certain service, you can expect reports about how that service is running which helps you to improve the processes and systems within your company.
People aren’t always aware of the jobs or services that can be outsourced. Call centre services are very often outsourced to companies who have the employees and infrastructure to handle large volumes of calls and support queries.
When outsourcing call centre services, your clients will be under the impression that your business is handling their queries internally, but in reality, you have a team of highly trained professionals assisting with their every need.
If you’re interested in outsourcing any of your services or processes, please contact Outworx and let’s see how we can help you save time and money.