Before we begin it is important that everyone understands exactly what business etiquette is. In a nutshell good business etiquette is knowing, observing and implementing the conduct rules as set forth in order to maintain respectable relations with co-worker, clients and service providers.
Each industry has its own set of business etiquette characteristics, a good example of this would be call centres. Often companies will make use of BPO (business process outsourcing) to outsource some of their in house tasks. When such duties are outsourced to a contact centre the call centre agents receive in-depth training regarding the product and the company’s business etiquette.
Tips for good business etiquette:
Understand the business culture of your host, in doing so it will be much easier to come to an agreement without insulting anyone.
No doubt you’ve probably heard this a million times but here it is again always say please and thank you regardless whether it is a business meeting or an interview.
Be polite, choose your words carefully and never raise your voice.
Switch off your mobile devise when you are in a business meeting, not only is it distracting it is rude and disrespectful to your client.
It is important that you never lose your temper in the work place, never make a comment in anger. Ultimately the initial argument will die down but words spoken in anger lasts a lifetime.
Always be honest, a lie has a way of coming back to bite you in the back.
Never commit to something you are not capable of following through on.
Take care of your dress code, a formal business meeting calls for semi formal attire at best, do not show up in your best torn levy’s.
Keep in mind that good business etiquette is a major part of any business without it the likelihood of business growth and or survival is unlikely. Good business etiquette is the ultimate service you can provide.