Business process outsourcing is a competitive industry and has grown rapidly over the years in South Africa and around the world. More and more businesses are considering outsourcing functions like call centre duties, data capturing and IT services from South African BPO providers. You may be wondering about how this industry has managed to grow so much and has become a choice service provider for international clients, receiving international awards and accolades.
The South African BPO industry has international companies outsourcing to local service providers because the cost is much less whilst they still provide a service that is of world class quality service. This is particularly apparent in the call centre industry because English is a mandatory subject to take in school, thus resulting in better proficiency in the language. As a result of this the South African English accent is more agreeable because it is neutral, making it easy for people in western countries to understand, which are the countries that outsource to South Africa the most. Also South Africans have access to better training facilities to ensure world class products. Telecommunications infrastructure in South Africa is well developed and are of world class standards.
Not only does this mean good news for the South African economy in terms of revenue being generated from foreign countries, but it is particularly good for job creation in the country. As this industry continues to grow, we look forward to seeing more returns to the economy and improved standards of quality service.