The call centre industry could be the answer to South Africa’s sky-high youth unemployment rate. The South African BPO industry is growing and maturing, with more and more European companies choosing to outsource call centre services from South African vendors. The youth unemployment rate is currently at a staggering 53.6%. Even though there has been great improvement in the creation of job opportunities in South Africa over the last year, there are still a lot of young people who do not have jobs, many of whom have great potential.
English is a compulsory subject in South African schools, resulting in high levels of English proficiency. Many call centre companies also offer on-the-job training for their employees to upskill them and make sure they reach the high levels. The BPO industry has a lot of opportunities for unemployed youth. Even those who do not possess formal tertiary education qualifications. The BPO industry contributed R9-billion to the Western Cape’s GDP alone, and created 41 000 new jobs. With this service growing steadily, it can be expected that in the near future more companies will be outsourcing from the South African BPO industry, which has grown by 8% since 2002.