Business process outsourcing

Jul 2, 2015

3 Ways to Keep Call Centre Employees Motivated

We are almost halfway through the year and motivation reserves are slowly dwindling. Working in a call centre environment is not always fun and games. In […]
Jun 29, 2015

Hilarious Struggles only Call Centre Agents Will Understand

Working in the call centre industry has highs and lows. There are moments when you are just happy to be part of the industry; like knowing […]
Jun 26, 2015

BPO Industry Jargon Explained

Every industry has its own jargon, a language that is known by the people working in that industry, but to everyone else it is just plain […]
Jun 23, 2015

Traits of Successful Call Centre Agents

Top Qualities Possessed by Successful Call centre Agents Call center agents are often the very first point of contact when customers have queries about your business’ […]
Jun 23, 2015

3 Reasons to Outsource Your Call Centre Function

Outsourcing a business’ non-core tasks can be a great alternative, freeing up time for employees to focus on tasks that are in the area of their […]
Jun 18, 2015

Top 3 Contact Centre Problems

Contact centres are at the forefront of customer care, this makes it essential to make sure that this part of your business is always performing at […]
Jun 17, 2015

Why the English are the best in Call Centres

There are over 841 million English speaking people around the world, making English the second most spoken language in the world after Mandarin. This is why […]
Jun 15, 2015

Our Youth –The Answer to Today’s Challenges | Outworx

The youth of 1976 fought for equality in education and they were victorious. They stood bravely against the then Apartheid government. 39 years later we are […]
Jun 12, 2015

Deciding which tasks are worth outsourcing

In a perfect world we should go to work to do only the tasks that excite us and those that we can do exceptionally well because […]