2015 was a great year for us at Outworx. We achieved the goals we set out for and are starting on a blank slate this year with even higher expectations. Part of the reason why we were able to achieve our goals and keep service levels up is because of the team we have. Employees do not simply wake up motivated, the management style and company culture plays a big role in the kind of team you will have. Here are a few tips on how to prepare your team for the new year so that they can be motivated.
As you set business goals in strategy sessions, set departmental goals too. Involve all the team members and make sure that everyone is aiming for the same goal. Take it a notch higher and print these goals somewhere where everyone can see them and remember. Have a quarterly review to make sure you are all on track and watch your team soar.
Encourage healthy competition
Give your team an incentive. The group to resolve the most queries a month gets a special treat. You can get your team to weigh in on what prizes they would like, whether they want individual prizes or a joint prize that they can enjoy as a team.
This and many other reasons is the reason why our team is always motivated to perform at their best. Contact us today to take your business’ customer care to the next level with our call centre service.