The business process outsourcing industry is its peak, with more countries competing for a piece of the market share. As infrastructure development is rapidly improving, the competition for clients is becoming stiffer. India is a big player in the international business process outsourcing industry but South Africa is gradually catching up.
South Africa’s trump card though, is not only cheap labour, but the promise of quality labour at affordable prices. There are various reasons why South Africa is giving India a good run for their money. At the top of the list being language proficiency. English is a mandatory subject in South African schools, making it easier for South African call centres to communicate with clients in the international markets. South Africa spends more than twice the amount of money that India spends on education. Overall South Africa ranks 24 and India is 29th in the world. South Africa has been in the business process outsourcing industry for longer than India has been and that earns South African BPO companies a good reputation and trust from clients as a result. The telecommunications infrastructure in South Africa is also world class standard, giving South Africa another advantage over Indian BPO providers.
Cheap labour is not the only thing that make a business process outsourcing service provider a viable option. Quality staff and world class infrastructure and technology is even more valuable as this will ensure great results and consistent customer satisfaction