Mar 30, 2015

The Future of Call Centres

The Future of Call Centres Call centres have been around for many years and have had to adapt to various trends and changes in the way […]
Mar 30, 2015

Key Qualities of a Call Centre Agent

Key Qualities of a Call Centre Agent Working as a call centre agent is quite a specialised occupation – not a lot of people have the […]
Mar 30, 2015

Benefits of Outsourcing

The Benefits of Outsourcing As your company grows, chances are you’re starting to think about the possibility of outsourcing some of your services. Sales and technical […]